Returns & Exchanges

Here at Mr Peacock we do our best to get it right for you from the beginning. 
All items are quality controlled and checked for any faults before they are dispatched to customers.
Should you receive an item that is not in perfect condition, please contact us immediately.
If your item does not fit we will exchange it for a different size, subject to availability.
If you have any queries regarding sizes please refer to our size guide or email us at info@mrpeacock.co.nz
If the alternative size is not available, we will offer you your preference of a refund or exchange.

Once we have confirmed your return, we will respond by email with a delivery address for the return.
Please include your proof of purchase with your returns. 
The item must be sent back to Mr Peacock within 14 days from the date of purchase.
Return shipping for a refund or exchange is the responsibility of the customer but for faulty items Mr Peacock will pay the return cost of shipping. 
We recommend you use a track and trace service, as we do not hold responsibility for the garment until it is returned to us.
Returned items must be unworn and in original condition with tags attached.

Mr Peacock reserves the right to provide a refund or exchange if these conditions are not met.
Refunds and exchanges will be processed within 7 days of receiving the returned item.
Due to hygiene reasons, Mr Peacock will not exchange or refund underwear.